Receptionist Job Vacancy in Ras al-Khaimah, United Arab Emirates

JOB DESCRIPTION

• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic!
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the Clinic.
• Adhere to the clinic’s mission of “Faster-Better-Friendlier-Safer Service.”
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ensure correct information is available for cashier to charge.
• Adhere to the hospitals telephone standards.
• Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.

RESPONSIBILITIES

• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic!
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the Clinic.
• Adhere to the clinic’s mission of “Faster-Better-Friendlier-Safer Service.”
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ensure correct information is available for cashier to charge.
• Adhere to the hospitals telephone standards.
• Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.

QUALIFICATIONS

• Any bachelor’s degree 

JOB INFO

• Job Identification 2740
• Job Category Non Medical-Operations
• Apply Before 09/14/2023, 11:05 AM
• Job Schedule Full time
• Locations  Julphar Tower, Ras Al Khaimah, AE