Guest Relations In charge Job Vacancy in Dubai, United Arab Emirates

JOB DESCRIPTION

1. Knowledge of personalized services, Problem solving Orientation, attention to details, and teamwork.
2. Supervise daily guest relation’s team and prepare duty roasters.
3. Train new employees and allocate responsibilities.
4. Review feedback reports and raise staff’s communication skills.
5.         arranging Monthly team building meetings. 
6.         Monitor guest relation’s staff’s performance, monthly evaluation.
7.         Organized patient flow assistance (Greetings, guidance, communication, experience feedback collection.
8.         Coordinate between OPD/IPD healthcare staff to ensure speed and efficiency a priority for VIP Patients.
9.         Share the patient’s appreciations with the respective HOD’s.
10. Solving patient’s complaints and escalate them to the concern departments for improvement purposes.
11. Participate in hospital patient safety committees meetings (preparing monthly KPI for all hospital departments based on patients reviews).
12. Ensuring a memorable, experience, meeting patients/guests needs and requests, encouraging customer feedback
13. To maintain and convey a neat, attractive appearance at all times.
14.  Performs other duties as assigned.

RESPONSIBILITIES

1. Knowledge of personalized services, Problem solving Orientation, attention to details, and teamwork.
2. Supervise daily guest relation’s team and prepare duty roasters.
3. Train new employees and allocate responsibilities.
4. Review feedback reports and raise staff’s communication skills.
5.         arranging Monthly team building meetings. 
6.         Monitor guest relation’s staff’s performance, monthly evaluation.
7.         Organized patient flow assistance (Greetings, guidance, communication, experience feedback collection.
8.         Coordinate between OPD/IPD healthcare staff to ensure speed and efficiency a priority for VIP Patients.
9.         Share the patient’s appreciations with the respective HOD’s.
10. Solving patient’s complaints and escalate them to the concern departments for improvement purposes.
11. Participate in hospital patient safety committees meetings (preparing monthly KPI for all hospital departments based on patients reviews).
12. Ensuring a memorable, experience, meeting patients/guests needs and requests, encouraging customer feedback
13. To maintain and convey a neat, attractive appearance at all times.
14.  Performs other duties as assigned.

QUALIFICATIONS

1. At least a High School graduate or its equivalent
2. Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
3. Ability to perform effectively in stressful situations and with patience in handling crowd
4. Must possess a good “power of observation”
5. Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions. 

JOB INFO

• Job Identification 2349
• Job Category Non Medical-Operations
• Apply Before 08/11/2023, 01:16 PM
• Job Schedule Full time
• Locations  Dubai, AE