Call Centre Agent – UAEN Job Vacancy in Sharjah, United Arab Emirates

JOB DESCRIPTION

• Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.

RESPONSIBILITIES

• Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.
• Assists in training new hires as directed. 
• Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
• Accepts assignments as designated by the Call Centre Supervisor. 
• Adheres to the hospital / departmental policies and procedures.
• Recognizes the cultural needs of the patients .

QUALIFICATIONS

• High School Diploma or Equivalent
• Preferably two (2) years’ experience in a clerical position and / or appointment.
• Must have good English comprehension skills. 
• Ability to use the computer terminal
• Excellent organizational and time management skills. 
• Ability to multi-task and to handle stressful situations.
• Excellent knowledge of medical terminology. 
• Customer-oriented communication skills. 
• Efficiency, reliability, and accountability. 
• Maintaining patient confidentiality.

JOB INFO

• Job Identification 2955
• Job Category Non Medical-Operations
• Apply Before 11/03/2023, 02:00 PM
• Job Schedule Full time
• Locations  Sharjah, AE