Job Description
Responsible to provide a range of duties related to the overall patient experience.
Responsibilities
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
- Ensure patients have an overall good patient experience.
- Liaison between departments when required.
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly.
- Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
Participates in hospital trainings.
Qualifications
Preferably a college graduate in any discipline
Job Info
- Job Identification 8790
- Job Category Administration
- Apply Before12/31/2025, 11:07 AM
- Job Schedule Full time
- Locations Sharjah, UAE, Sharjah, AE