Spare Parts Coordinator – FLorida, USA

Full Time

Website ABB

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future

Spare Parts Coordinator – Miramar, Florida, USA

Publication ID: US82069753_E1

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Spare Parts Coordinator is the first point of contact for Service customers and business partners of the Process Automation Marine & Ports in Miramar, Florida You will oversees all aspects of the sale and shipment of new and repaired spare parts, monitoring and controlling all processes. The Part Coordinator is responsible for co-ordination and completion of the quote, order, sale and shipment of spares and to this end will perform a variety of tasks. The Part Coordinator is the initial point of contact for customers seeking ABB spare parts and equipment, and/or general information about ABB systems or products. Independently, or through appropriate resources, the Part Coordinator resolves issues following established procedures, monitors and summarizes progress of each order/sale, and manages multiple orders/sales at a time. The Part Coordinator will incorporate consol tool with daily communications with customers and suppliers, as well as review and process quote and orders via customer portals. The Part Coordinator will be responsible to review open orders report/ AR review on weekly; as well as additional reports as needed.

This position reports to

IAMP Parts Sales Manager

Your responsibilities

  • General: Follows ABB policies and business ethics
  • Works in accordance with ABB procedures using applicable tools
  • Makes recommendations to management on how to improve the tools and procedures
  • Customer Service Report (CSR)/Account-Sales Managers: Process inquiries from internal and external customers
  • Assist customers with general information about ABB systems including part numbers, nomenclatures, revisions, migration paths, and inter-compatibility
  • Assure that all requests for quotes are processed accurately and in a timely manner
  • Determine appropriate suppliers, both internal and external, for various customer requests and/or works with supply chain management (SCM) for best source
  • Process customer Purchase Orders by opening jobs through SAP and submitting completed P/R’s to SCM with the appropriate and complete information needed for processing the order
  • Provide customers with price and availability information, and assist them with tracking and expediting of orders
  • Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer’s requested delivery date
  • Understand processes and procedures for export orders. Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at ABB Miramar facility. Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer
  • Project Accounting: Assure each quote/order meets standard markup/margin requirements
  • Ensure all orders meet SOX criteria, add required documentation for SAP
  • Review open spare parts orders to ensure accuracy for dates, order entry, shipping point etc
  • Assure orders are correct in SAP, ensuring freight & markup are reflected accurately
  • Report opportunities and problems to management, and file Customer Care Response Process (CCRP) when needed
  • Resolve disputes over delays, returns or warranties, etc
  • Follow up, when necessary, regarding unpaid invoices
  • Set up/ add new customer and shipping locations as needed via Shared Accounting Services (SAS)
  • Leadership and Personal Characteristics: Good sense of urgency to Customer needs / Good Customer relations. Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues
  • Displays integrity and professional attitude
  • Able to influence people, building trust and credibility
  • Strong leadership and interpersonal skills
  • Perform general customer service responsibilities using good oral and written communication skills
  • Problem solving that includes an ability to handle volatile situations with customers
  • High stress level in a fast-paced environment
  • General knowledge of products sold (e.g., Azipod, Motors, Drives, etc.)
  • Enter data into various computer systems. Proficient with personal computer and Microsoft applications
  • Courteous, professional and tolerant attitude regarding other cultures
  • General understanding of Terms and Conditions / Legal
  • Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization. Acknowledges and appreciates each team members contribution
  • Ability to interact with customer, communicate well and able to relay and communicate well with customer

Your background

  • High School diploma or GED and 5 to 9 years of relevant work experience is required
  • Associate’s Degree in engineering or business administration in related field is preferred
  • 3 plus years of experience in a customer service/call center operation, or working knowledge of product lines covered is preferred
  • Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

  • Retirement plan
  • Life insurance
  • Disability insurance
  • Medical insurance
  • Wellbeing program

More about us

ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid

Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

To apply for this job please visit careers.abb.

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