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Spa Operations Manager Job Vacancy | Bermuda Islands, Bermuda 

Full Time Permanent

Hamilton Princess & Beach Club

Spa Operations Manager Job Vacancy | Bermuda Islands, Bermuda

 Hamilton Princess & Beach Club – A Fairmont Managed Hotel

SPA OPERATIONS MANAGER

Reporting to the Spa Director, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
  • Oversee the management of all positions:  front desk, spa attendants, spa technicians, and retail.
  • Manage, coordinate, and/or conduct new hire orientations, associate meetings and development trainings.
  • Train all new therapists following training manual and exhale guidelines.
  • Perform all Human Resources functions, according to corporate policies includes finalizing payroll
  • Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.
  • Monitor daily sales activities to ensure that all transactions are completed accurately.
  • Partner with the Spa Director of marketing and operations.
  • Ensure spa treatment quality controls, including service, cleanliness, and product usage.
  • Manage the preparation of purchase orders for professional treatment and operational supplies.
  • Maintain proper inventory levels for all professional and retail products.
  • Conduct annual performance reviews of supervisory and hourly associates, where applicable.
  • Partner with Spa Director in preparation of monthly financial variance reports and annual budget development.
  • Maintain expertise regarding all standard operating procedures and policies.
  • Assist with special projects, events, and promotions as needed.
  • Adhere to all applicable policies, procedures, guidelines, and core values.
  • Respond to guest questions and associate concerns in a timely, professional manner.
  • Maintain a working knowledge of all Exhale classes, services, and products.
  • Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal guests.
  • Manage department to achieve or exceed desired unit metric goals.
  • Increase gross margins of the business through optimal scheduling, staffing pans, and capacity utilization.
  • Improve guest service + satisfaction levels through heightened levels of communication and personal presence in the unit; maintain a high level of guest rapport and service
  • Demonstrate equal commitment to exhale’s soulful culture + profitable enterprise.
  • Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
  • Perform any other duties, tasks, and assignments within your department as required

Qualifications:

  • Minimum of three (3) years spa, hotel, and/or club management.
  • Level 2 Beauty Therapy certification is required, Level 2 & 3 or Diploma is preferred
  • The ability to understand financial information and data, and perform advanced arithmetic functions
  • Current CPR certification.
  • Must be enthusiastic, motivated, and a team player.
  • Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
  • Proven leadership, team management, training and coaching skills with evidence of developing exceptionally motivated teams
  • Must possess computer proficiency with Windows-based products.
  • Must have outstanding experience delivering high-quality customer service.
  • Display good organizational, written, and verbal skills.

Physical Aspects of Position (includes but are not limited to): 

  • Frequent standing, walking, bending and stooping
  • Environmental Stress: Busy Atmosphere
  • Physical Effort: the ability to lift/carry/push/pull up to 25 pounds

To apply for this job please visit careers.accor.com.

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