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Patient Experience Coordinator Job Vacancy in Dubai, United Arab Emirates

Full Time

American Hospital

Patient Experience Coordinator Job Vacancy in Dubai, United Arab Emirates

JOB DESCRIPTION

DUTIES AND RESPONSIBILITIES:

  • Assesses, develops, implements and evaluates service excellence requirements and educational needs hospital-wide, which are sensitive to the multi-cultural patient-base and learning needs of multi-national staff
  • Acknowledges the receipt of the complaint and ensure patient satisfaction with outcomes achieved
  • Tracks and trends result and collaborates with service line manager
  • Evaluates patient experience by randomly contacting patients by phone or physically to ensure their satisfaction
  • Monitors patient’s feedback from the Press Ganey Survey’s
  • Reinforces best service practices on an on-going basis. Develops and implements new service excellence practices to meet new/growing needs of the organization
  • A detailed orientated individual
  • Ensures the staff compliance of the grooming standards within the hospital
  • Conducts assessments for employees found with severe grooming issues.
  • Conducts training and orientation for newly joined staff
  • Maps out annual training plans
  • Maintains updated records of training programs and materials
  • Gathers feedback from trainees after each education session
  • Supervises and monitors progress made via training programs
  • Prepares weekly/monthly reports
  • Develops and promotes a patient experience s consistent with the Hospital’s mission, vision and values
  • Fully supports hospital policies and serves as a professional role model for service excellence
  • Demonstrates self-direction, creativity and sound judgment applicable to the position description responsibilities
  • Maintains open communication with colleagues throughout the hospital
  • Demonstrates flexibility with scheduling sessions to meet time constraints / needs of departments within the hospital
  • Creates, implements, and ensures organizational adoption of the patient experience program
  • Documents and communicates throughout the organization the shared vision for service excellence and patient experience improvements
  • Instills in the organization an understanding of the criticality of patient and family experiences to the organization’s strategy and performance (implements Patient/Family Centered Care program.
  • Builds a culture of excellence, leading the enhanced customer experience and loyalty across the hospital.

QUALIFICATIONS & SKILLS:

  • High School National Diploma
  • Bachelor’s Degree / Diploma in Business Development, Education or related discipline from a recognized educational institute

PROFESSIONAL EXPERIENCE:

  • Minimum 5 years experience in a customer service related industry
  • Experience in mentoring / coaching in a multi-cultural / grooming standard
  • Experience working in the private sector, preferably within a hospital or hospitality environment
  • Job Identification 630
  • Job Category Administration and Support

To apply for this job please visit fa-epvs-saasfaprod1.fa.ocs.oraclecloud.com.

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