Operations Manager - Lab Division Job Vacancy in Abu Dhabi, United Arab Emirates

Operations Manager – Lab Division Job Vacancy in Abu Dhabi, United Arab Emirates

Full Time

NMC - Corporate

Operations Manager – Lab Division Job Vacancy in Abu Dhabi, United Arab Emirates


  • Increases the effectiveness and efficiencies of the overall operations of the whole lab business by engaging the different departments, including non-technical processes which includes IT, Insurance, Front Desk, Logistics, Customer service and Sales & Marketing and Procurement
  • Leads & have a major role in decision making in terms of all laboratory process related concerns and responsibilities
  • Ensures all the work processes within each Lab department are meeting the company’s objectives and responsible for any corrective actions and continuous improvement of workflow
  • Involve in recruitment process of any new position required within the lab organization
  • Collaborates and ensures all lab department’s team leaders have done their efforts to ensure efficient workflow
  • Plays a significant role in both short and long term planning including initiative of planning for operational excellence
  • Directly involves in annual budget planning processes required to implement plan & deliver objectives


  • Leads the new projects from budgeting, planning up to its initial operations
  • Ensures quality services are provided to all clients by collaborating with the Quality Assurance team if policies & procedures, training & orientation were properly implemented.
  • Involves in training & orientation of new non clinical staff to ensure proper working effectiveness from day one (1).
  • Works closely with the Procurement manager for any unbudgeted supply requirements of the company
  • Develop progressive & aggressive product positioning that will increase sales volume and have an added value to the organization’s gross revenue
  • Works closely with Quality Assurance team for the customer satisfaction survey conducted bi-annual.
  • Works closely with the Business Development Manager for direct sales activities which includes but not limited to visits, conferences, meetings and marketing
  • Works directly with the Group’s Marketing department for all collaterals, brochures, website development, promotions, CME, branding and etc. that can support the company’s position in the market
  • Works closely with the Managing Director for any business development opportunities and current business growth & development in terms of sales and operational levels
  • Performs other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.



  • Master in Health Administration


  • Minimum of five (5) years’ experience in management of healthcare.
  • More than 2 years of experience in Diagnostic Center in UAE
  • Able to manage projects independently and take the lead with reduced direct supervision
  • Excellent organizational, communication, and collaboration skills
  • Able to work with people of diverse backgrounds

Knowledge and Skills:

  • Planning and management skills
  • Well organized and able to maintain accurate documentation for all meetings and plans.
  • Good level of numeracy, and analytical skills supported through effective use of MS Excel
  • Knowledge of diagnostic laboratory level related skills assessment.
  • Knowledge of the International and UAE Local Rules and Regulations in Licensing and Accreditation, applicable for the Medical Industry (including HAAD, MOH, DHA, DED, Municipality, and other Governmental Bodies requirements).
  • Ability to interact with medical, administrative and higher level management professionals internally and externally
  • Skills in leading, team building & staff supervision
  • Possess eye to detail in customer satisfaction and handling their problems.

Job Identification 587

Apply Before 03/31/2023

To apply for this job please visit eiby.fa.em2.oraclecloud.com.

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