Description
Night Receptionist Job vacancy - Europe and North Africa
We are looking for a meticulous, customer-oriented, and dedicated Night Receptionist to join our team in Castelldefels, Barcelona. As a Night Auditor, you will play a vital role in ensuring the smooth running of overnight operations and maintaining a high level of guest satisfaction. This position offers an excellent opportunity for individuals who thrive in a fast-paced hotel environment and possess strong analytical and organizational skills.
Responsibilities:
- Perform day-end closing accounting procedures, including balancing daily transactions and preparing night reports.
- Verify and reconcile guest accounts, ensuring their accuracy and resolving any discrepancies.
- Provide exceptional customer service during check-in, check-out and throughout the night shift.
- Attend to guest inquiries, requests and incidents to ensure a positive experience.
- Maintaining a safe environment for both guests and employees.
- Generate and distribute various financial and operational reports.
- Collaborate with other departments to resolve any issues or needs related to guests.
- Monitor and update the inventory and availability of rooms.
- Accurately manage payments made with credit cards or other payment methods.
- Perform other reception duties as needed during the night shift.
- Prepare and open the breakfast buffet for the following morning.
- Service of beverages and 5th range products.
To help you perform your role and promote your success, you will receive training in all areas related to hotel reception, as well as in facility and personnel safety procedures.
Requirements:
- Previous experience working with Opera Cloud or a similar hotel management system will be valued.
- Fluency in English. Knowledge of French or other languages is a plus.
- Previous experience in a similar or equivalent position will be valued.
- Excellent oral and written communication skills, with the ability to express oneself clearly and confidently.
- Strong analytical and problem-solving skills, with great attention to detail.
- Basic accounting knowledge and the ability to accurately manage financial transactions.
- Ability to work independently and make decisions in the absence of the daytime management team.
- Good organizational and time management skills.
- Knowledge of hotel operations and reception procedures.
- An informal and friendly work environment.
- Opportunities for growth and professional development.
- Excellent opportunities for professional development and growth.
- Attractive discounts at the group's hotels internationally.
- Salary in accordance with the Collective Agreement for the Hospitality Industry.
By working at ibis Barcelona Castelldefels , you'll become part of the Accor network , a world leader in the hospitality sector. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore the endless opportunities Accor has to offer. Discover the stories of our talented team at heart-of-hospitality.com or on Instagram @heart.of.hospitality .
Our commitment to Diversity and Inclusion
We are an inclusive company and our ambition is to attract, incorporate and promote diverse talent, creating an environment where all people feel valued, respected and part of the team.
If you think you're the right person for this position, click
! We'd love to meet you!