<p><b>Job Requisition ID: </b>165136 </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
<p> </p>

<p><b>Overview of the role:</b><br>
The role is responsible for the development and execution of Al- Futtaim automotive After-sales strategy for cross-brands planning and for oversight of organisational level performance; ensuring the long-term sustainability. Works in collaboration across Al- Futtaim automotive After-sales in leading and directing a portfolio of strategic and transformational change. To manage and develop the After-Sales Planning &amp; performance and to ensure the efficiency of processes in the business.</p>

<p> </p>

<p><b>What you will do:<br>
<em>Automotive After-sales Budget planning and settings:</em></b></p>

<p>•    Develop or use existing market intelligence and/or external market data for decisions making<br>
•    Lead the collection and relevant data organization to initiative planning and analysis<br>
•    Review internal projects and across automotive to identify risks and opportunities, collect feedback, consolidate and challenge <br>
•    Maintain, collaborate with the entities and not just challenge but support and understand risk and opportunities from the ground<br>
•    Build the links between all functions of the aftersales and support breaking the silos<br>
•    Present to senior leaders and agree Budgets for the entities<br>
<em><b>Automotive After-sales Strategy &amp; Planning</b></em></p>

<p>•    Formulate the business planning in line with automotive strategy in collaboration with senior leaders<br>
•    Track and report on the execution of the business strategy and its implementation across the division in collaboration with senior leaders<br>
•    Identify opportunities and develops transformation business cases by analysing information, formulating and testing hypotheses, and developing and communicating recommendations<br>
•    Works with senior leaders in the division to identify new business opportunities and develop approach to realization<br>
•    Understands market realities, assess business performance and internal capabilities<br>
•    Helps define financial and non-financial impact of strategy in collaboration with Finance and senior leaders<br>
<em><b>Automotive After-sales Performance Management</b></em></p>

<p>•    Create Performance metrics and reporting frameworks for continuous improvement with a strategic focus; which will drive business in standardized way</p>

<p>•    Establish governance to manage performance compared to budgets<br>
•    Coordinate with finance on aligning finance figures in terms of reporting<br>
•    Develop tools to capture in standardized way across all sales channel and functions within After-sales (T1, T2, Body &amp; Paint, Wholesale and Fleet performance KPI’s; report to senior leaders on monthly basis<br>
•    Establish performance guides and processes for entities to follow and measure<br>
<em><b>Automotive After-sales Project management</b></em></p>

<p>•    Manage and coordinate projects for the AL Futtaim group aftersales<br>
•    Guides team members on key elements of relevant initiatives including objectives<br>
•    Provides implementation with clear accountability and deliverables<br>
•    Manage and coach resources on delivery methods with a focus on agility<br>
•    Support identifying and prioritizing projects with links to plans and forecast<br>
•    Track financial and non-financial impact of initiatives in collaboration with project team  <br>
•    Track and monitor the execution and delivery of strategic projects<br>
•    Collate and report biweekly progress for all projects; keep senior leaders updated on progress, next steps, issues and decisions required<br>
 </p>

<p><b>Required skills to be successful:</b><br>
-    Strategic and structured business, Automotive After-sales understanding – long term and short term<br>
-    Analytical, data driven outlook with strong planning and communication skills <br>
-    Focus on driving commercial results with measurable KPIs<br>
-    Commercial acumen and proficiency in financial statements</p>

<p> </p>

<p><b>About the Team:</b><br>
In this position you will be working in a fast paced and diverse Automotive Aftersales environment. You will be reporting directly to the General Manager – CoE and managing a team</p>

<p> </p>

<p><b>What Equips You For The Role:</b></p>

<p><b>-    </b>Bachelor’s Degree (MBA Preferred) with demonstrated experience in planning/analysis and understanding of After-sales business.<br>
-    10+ years of professional experience, typically in strategy and program delivery in After-Sales environment at leading Automotive brands<br>
-    Leadership experience and track record of managing high performing teams <br>
-    Clear strategic thinking and ability to create buy-in and influence at the C-suite level.<br>
-    Understanding of operations, business models, and value chain in Automotive</p>

<p> </p>
<p><b>About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. <br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>