Guest Relations Agent – Rixos – Dubai

Full Time

Website Rixos Hotels

At Rixos, all-inclusive is synonymous with luxury.

Rixos are far more than a worldwide leader. Rixos welcome you as you are and you can find a job and brand that matches your personality. Rixos support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent

Main Responsibilities:

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs)
  • Coordinate and manage communication between guests and staff
  • Promote all amenities, conveniences and programs offered

Requirements:

  • Proven working experience as GRA
  • Working experience in hospitality
  • Proficiency in English,
  • Russian, German or French knowledge will be considered as a must
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation
  • BS degree in hospitality management is desirable, business administration or related field

To apply for this job please visit careers.accor.com.

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