Customer Assistant - Café - Cribbs Causeway

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Work Pattern:
Week One:
Sunday: 09:00-17:00
Monday: 11:00-19:00
Wednesday: 11:00-19:00
Thursday: 11:00-19:00
Friday: 11:00-19:00

Week Two:
Monday: 11:00-19:00
Tuesday: 11:00-19:00
Wednesday: 11:00-19:00
Thursday: 11:00-19:00
Saturday: 11:00-19:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it? Take Your Marks and apply today.