Emirates is the world's largest international airline,
Contact Centre Agent Job Vacancy in Dubai, UAE
Contact Centre Agent -2100009N
countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.
– Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
– Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
– Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
– Customer and sales orientation to provide excellent service and close any sales opportunity.
– Good listening and communication skills.
– PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
– Ability to work in a multiple shift environment
– 10 Years schooling or equivalent
– Excellent interpersonal, telephone and customer service skills
– Ability to work in a busy sales team environment
– PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
– Knowledge of contact centre and airline industry procedures and methodology
– Standard fares and ticketing courses, Skywards and MARS reservations systems
To apply for this job please visit tas-ekgcareers.taleo.net.