Contact Centre Agent – Czech Speaking job vacancy | Budapest, Hungary

Full Time

Website Emirates

Explore our global routes, find the best fares,

Contact Centre Agent – Czech Speaking job vacancy | Budapest, Hungary

Job Purpose

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.
Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for Customer Sales and Service Professionals to join our multicultural team in Budapest, Hungary.

Job Outline:

– Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
– Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
– Issue Emirates tickets to customers ensuring their request is met and offer them tailor made travel solutions.
– Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Requirements & Skills:

– Fluency in both English and Czech is a must.
– Customer and sales orientation to provide excellent service and close any sales opportunities.
– Good listening and communication skills.
– PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
– Ability to work in a multiple shift environment.

Experience required:

– Experience in Contact Centre/Hospitality/Travel industry advantageous.

Qualifications & Experience

– Applicants must have the legal right to live and work in Hungary
– Previous Customer Service or Contact Centre experience
– Fluent in English and Czech (written and spoken skills)
– A bility to work in a busy call handling / sales team environment
– Excellent interpersonal, telephone and customer service skills
– 10 Years schooling or equivalent
– PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail

Salary & Benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

To apply for this job please visit

%d bloggers like this: