Business Analyst – Sales & Distribution, Material Management, B2B job vacancy in Dubai, UAE


Website Richemont

Richemont nurtures the distinctive craftsmanship, innovative spirit and creative inspiration of its Maisons and businesses

Business Analyst – Sales & Distribution, Material Management, B2B job vacancy in Dubai, UAE

Reference Code:  71303

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.


The successful candidate will join the MEIA EAS team and will be responsible for supporting the Sales & Distribution (OTC), Material Management (PTP/SCM), and B2B domains. This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.


The successful candidate will have demonstrated skills & experience in the following domains:

Level 2 Support:

  • Provide daily support for the wholesale, supply chain management, and B2B domains covering all dependent modules (OTC, PTP/SCM, PI, Booster)
  • Solve, track, and report issues by communicating with Key Users and the Central EAS team
  • Provide workaround solutions to minimize impacts on the business
  • Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles
  • Act as a bridge between business teams (e-g: Business Process Integrators, Commercial teams) and technical teams
  • Monitor the solution/execution of the own activities within the agreed SLA, escalating to the line manager in case of help needed
  • Be the point of contact for L3 Teams managing OTC / PTP / SCM / B2B related solutions at the Group Level
  • Animate the Key User community, communicating through our internal social network (Yammer), and ensure knowledge is well spread across our business users
  • Develop and update appropriate documentation (user guides, video, e-learning)
  • Provide training to Key Users through on-site or virtual sessions


  • Participate in wholesale & supply chain-related deployments to MEIA entities with the Central EAS and Local IT teams
  • Assist in the definition of project scope, objectives, planning, and deliverables
  • Prepare and perform fit/gap analyses
  • Prepare, organize, and coordinate test sessions during projects & regional deployment of the solution
  • Support the Central EAS team in coordinating with Key-users through different phases of the implementation cycle


  • Geographical area under responsibility: UAE, KSA, India, South Africa, Kuwait, and Turkey



  • Degree holder preferably in Computer Science, Software Engineering, or other related disciplines

Required experience:

  • In-depth knowledge of wholesale, supply-chain, B2B flows, related concepts, and terminology: wholesale distribution channels, retail & wholesale replenishment flow, wholesale flows, stock allocation, value-added services, FOC orders, consignments, returns flows, etc.
  • Recognized and successful application support experiences – at least 5 years in the above domains
  • Experience in SAP ECC OTC, P2P / SCM, MM modules is a must
  • Experience with B2B applications/tools is an advantage
  • Experience in SAP ECC (key modules like RB, LE, GTS, PI, SAC) is a plus
  • Knowledge of SD / SCM related master data management is a must e.g. typical product referential & pricing structures
  • Good understanding of Microsoft products such as Excel, Office, etc.
  • Knowledge of Agile methodology a plus

Personal skills:

  • Self-motivated, disciplined, with excellent interpersonal skills
  • Excellent communication, client-facing skills, workaround identification, problem-solving, active listening, time management, and interpersonal skills are required
  • Must have a demonstrated hands-on approach and success in working in a team-based environment
  • Ability to thrive in a dynamic, fast-paced work environment with competing priorities
  • Self-organization and time management
  • Capability to teach and train
  • Experience in supporting MEIA markets is a plus
  • Fluent written and spoken English is a must, Arabic is a plus
  • Willing to travel on occasion across the Region and further afield

To apply for this job please visit

%d bloggers like this: